Learner support

How can we help?

Find quick answers for enrollment, sponsored access, certificates, accounts, and instructor support.

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Find a course

Browse public, free, premium, and sponsored courses in the catalog.

Open catalog →
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Verify a certificate

Use the verification page to confirm a Digital Savanna certificate reference.

Verify certificate →
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Contact support

Need account, payment, or cohort help? Email the foundation support team.

Email support →

Frequently asked questions

Can anyone create an instructor account? +

No. Public registration creates learner accounts only. Instructor access is created or approved by the platform team.

Are sponsored courses free? +

No. Sponsored courses are partner-funded and require an organization access code. They are listed separately from free public courses.

When do I receive a certificate? +

Certificates are issued when the course completion requirements are met. Instructors can also assign certificates to completed learners.

Why is premium checkout unavailable? +

Premium checkout needs a configured Polar product ID for the selected course. If setup is pending, contact support or try again later.